Terms and Conditions

Welcome to Wallies Lollies terms of use.

Please read the Terms and Conditions on this page prior to using our site. 

1. General (Orders, Shipping, Payment and Availability)

1.1 All orders are subject to availability of stock and min/max quantitities as Wallies Lollies can decide from time to time.

1.2 We do our best to ensure all products on the website are in stock but this will not always be the case.  If the out of stock product is a relatively small change, eg. you ordered Freckles but we only have Large Freckles in stock we will simply swap it over and mark the change on your invoice. We will advise you of this prior. 

1.3  It is your responsibility to ensure you are available to receive your delivery. If you are not at the delivery address to receive the goods, a card with an alternative pick up address will be left at your delivery address. If you have decided to leave goods in a 'safe place', it is your responsibility to ensure that this place is safe. Anything that happens to your order once arrived is your own risk.

1.4 If your delivery is needed urgently or within a specific time frame please ensure that you have ordered within the shipping times as listed here: Shipping and Returns. It is also important that you select the required at check-out. To avoid risk and disappointment, select the date 1-2 days before the event. 

1.5 Items can sell out before being deemed “out of stock” on the website, especially over the weekend, when the site is not monitored. In the case of items being out of stock you will be contacted and advised of the shortfall, first by email, followed up by phone. We can offer a similar product or refund the amount paid for the unavailable item, if you don’t wish to wait for the item to be sent when in stock.

1.6 Delivery times are approximate and do not include weekends. They are also dependant on the availability of stock. 

1.7  Orders are prepared at our Melbourne store as soon as payment has been received. We accept Mastercard, Visa, American Express and Paypal. Mastercard, Visa and Paypal are immediate providing there are enough funds in your account. If you choose Paypal echeque, it can take up to 5 days to be processed. If there are any problems with payment please email us.

1.8 All items listed are inclusive of GST. Most items from Wallies Lollies are price marked, if your items are to be given as gifts please advise us and we can leave out a receipt and remove the price label for you. We will not remove pricing unless told to do so.

1.9 We recycle as many cardboard boxes as we can, so open your package, as the outside will most times not reflect what’s inside. 

1.10 Free shipping only applies for orders over $90 AUD in Melbourne and Sydney Metro.

1.11 Wallies Lollies may have items that are slightly different to their description or image and are not responsible for any breakages that may occur in delivery transit once the order is passed onto the courier.

1.12 For customers who have selected in-store pick-up at check out. Please note that you will be contacted when your order is ready to be picked-up via email.

1.13 Your credit card details will not be stored at all. 

1.14 Products available for pre-order are not always available in the shop and you may be required to wait 2-7 business days for these products.

1.15 We do not deliver to PO Boxes.

2. Refunds

2.1 You must verify your order of goods upon delivery and you must notify Wallies Lollies at sales@lolly.com.au within 2 days of delivery receipt of any incorrect order. Where the incorrect order is the fault of Wallies Lollies, we will contact you with a resolution as soon as possible.

2.2 Please be aware that some melting of chocolates can occasionally occur in warmer months. Due to the nature of the product and the fact that chocolate is still edible if partially melted, refunds on this basis will not be available.

2.3  Transit damage is rare, however if you have a concern then please contact us before consuming or opening so that we can evaluate and assess any problems.

2.4 If you have given us the wrong address, we are charged for ‘return to sender’ so for us to resend your order we will have to charge you for postage again. If you have listed the wrong address and it is lost, we are not responsibile for this. 

2.5 We do not accept returns or exchanges, as they are food products so please choose wisely when selecting your lollies.

2.6 Orders will not be refunded/exchanged for 'change of mind', or if there is a delay in delivery – we do our best to dispatch all orders in a timely manner via Couriers Please, and pass on delivery time estimates as they are provided to us by them directly. 

2.7 If your order arrives in any state less than sweet please contact us immediately (within 12hrs of receiving your order) with photos via email and we will do our best to help you out.

3. Food Safety

3.1 All of our orders packaged in food-grade box liners so that in the event of rough handling by Couriers - the product can still be used if a bag splits open.

3.2 All products are carefully analysed before delivery to our customers. We ensure that they are in perfect condition. 

3.3 Always check the label or contact us directly at sales@lolly.com.au if you have any allergen concerns prior to eating the goods.

3.4 Wallies Lollies products can contain traces of nuts. 

Thank you for taking the time to read our Terms and Conditions and for your understanding.

Kind Regards,

Team Wallies